Orange Tree Project prepares and packs every order within 2-4 business days from our office in San Diego, California unless your payment has not been completed. We currently ship all orders with USPS. Orders ship Monday through Friday.

All domestic orders over $50 receive free shipping. We currently ship all domestic orders via USPS First Class Mail. Any orders over 13 oz will be shipped as Priority Mail. Please contact us if you are interested in faster shipping options.

At this time, we are unable to accept international orders on this website. If you are interested in placing an order, please contact us. We are happy to help you.

Our products are sold at limited quantities and availabilities. We have done our best to display our items as accurately as possible. Please be aware, variations in style, color, size, shape and look may occur. We cannot guarantee that your monitor’s display of any color will be accurate.

We accept Visa, Mastercard, American Express and Discover via PayPal.

We are only required to collect a sales tax on orders to ship within California. A sales tax rate of 8% does apply.

Please contact us for prior authorization of any returns or exchanges. Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s), the charges will be credited to you. Note: shipping costs are non-refundable. Final sale items cannot be returned.

We cannot guarantee returns or exchanges unless the product is defective due to a mill or production defect (i.e. holes, stains, mismatched sleeves, etc.) or you received the wrong order because it was our mistake. Please keep in mind that we simply do not carry large inventories. Therefore, we cannot guarantee exchanges if you order the wrong size. Make sure you thoroughly research, check, double check, and ask plenty of questions to make sure you are ordering the correct fit.

Do you still need help? Contact us here.